Caregiver Consultation Services

Care Consultations are one on one with a caregiver and a staff member (Care Navigator). Care Consultation services include assessment, planning, trouble shooting, follow up, education and support.

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What Are Care Consultations?

Care Consultations are personalized assessments, service plan development, trouble-shooting, and periodic follow-up appointments with the Care Navigator. Care consultations consider and incorporate the needs of the person with dementia and caregiver, resource management, continuity in care, linkages to community services, and education and support tailored to the individual caregiver and/or family members. Care consultations are offered in person or by phone.

  1. A Level 1 Care Consultation is provided during transitional situations to an individual caregiver. This Care Consultation is designed to enhance the quality of life and decrease the stressful impact of dementia for the care receiver and/or the caregiver. This is achieved by providing support, in-depth information, assistance with problem-solving, assistance with planning for future needs, and providing linkages to other agencies and resources. An assessment of the identified area(s) of need is completed, as well as any underlying issues identified by the Care Consultant that may have an effect on the caregiver’s situation. The assessment results in identified action steps to be taken by the Care Navigator and/or the Caregiver.  Although the action steps are thoroughly outlined and discussed, there is no written action plan provided.
  2. A Level 2 Care Consultation is provided during crisis situations to an individual caregiver. This is Care Consultation is designed to improve the quality of life and decrease the stressful impact of dementia for the care receiver and/or the caregiver. This is achieved by providing assistance and psychosocial support, comprehensive education about the disease and symptom management, assistance with problem-solving, assistance with planning for future needs, and providing linkages to other agencies and resources. An assessment of the identified area(s) of need is completed, as well as any underlying issues identified by the Care Consultant that may have an effect on the caregiver’s situation. The assessment results in identified action steps to be taken by the Care Navigator and/or the Caregiver.  The action steps are thoroughly outlined and discussed AND a written action plan IS provided.
  3. A Level 3 Care Consultation is an evidence-based program, proven to improve the dementia caregiver’s experience by teaching strategies to cope with troubling behaviors, reducing feelings of caregiver burden and helplessness,  teaching effective stress management techniques, increasing caregiver self-care,  and reducing depression.

Family Consultations are services to caregivers and family members during both times of transition and crisis, which offer an opportunity to bring family members together to discuss issues of common concern, strategies to address them, and the opportunity to learn together in a safe facilitated forum. The Care Navigator will assess the caregiving family’s needs. A family care plan is developed as a result of the needs assessment. Information pertaining to resources available to the caregiving family is provided. The Care Navigator assists in problem solving with the caregiving family and assists the caregiving family in making decisions about care options. A written Family Care Plan is then provided to the Family and relevant follow-up sessions will occur until the situation is stabilized.

When a family member has Alzheimer’s disease or other form of dementia, it affects everyone in the family. It is important to talk about what is happening. Alzheimer’s disease and dementia causes your loved one to lose the ability to remember, think, and use good judgement and to have trouble taking care of themselves. Family Consultations can help you and your family have a better sense of how to cope.